Refund Policy

Refund Policy for Digital Products

Overview

Due to the nature of our digital products, we generally do not offer refunds. Once a digital product has been purchased and delivered, it cannot be returned as it cannot be “unused” in the traditional sense.

However, we are committed to ensuring our products work as described and meet your expectations.

When Refunds Are Available

We offer refunds in the following specific circumstance:

If we are unable to resolve a technical issue or product defect within 5 business days, you will be eligible for a full refund.

To qualify for this refund guarantee:

You must report the issue to our support team promptly
You must provide reasonable details about the problem you are experiencing
You must cooperate with our support team in troubleshooting attempts
The issue must be a legitimate technical problem or product defect, not a change of mind or compatibility issue with third-party software

The 5 business day period begins when you first contact our support team with the issue.

Non-Refundable Circumstances

Refunds will NOT be provided in the following situations:

Change of mind or buyer remorse
Lack of understanding of product features before purchase
Incompatibility with third-party plugins, themes, or software not explicitly listed in our compatibility requirements
Server or hosting environment issues that are outside our control
Failure to read product documentation or feature descriptions
Issues caused by modifications or customizations made to the product
Issues arising after the 5 business day resolution period if you did not contact support

Refund Process

If you believe you are eligible for a refund under our policy:

Contact our support team at {email address} with details of your issue
Our team will work with you to resolve the problem
If the issue cannot be resolved within 5 business days, we will process your refund
Refunds will be issued to the original payment method within 7-10 business days

Our Commitment

We stand behind our products and are dedicated to providing excellent customer support. Our goal is always to resolve any issues you may encounter and ensure you have a positive experience with our digital products.

Before purchasing, we encourage you to:

Review product descriptions and features carefully
Check system and compatibility requirements
Review documentation and demos when available
Contact our pre-sales team with any questions